Preorders: Products marked as preorders are not immediately available for shipment. Orders will be processed after the preorder period closes. Estimated shipping timelines will be communicated to customers.

Shipping: Customers are responsible for providing accurate shipping information. Seventh Setting is not responsible for delays caused by carriers or incorrect addresses provided at checkout.

Returns & Refunds: All sales are final. Due to the nature of our products and made-to-order services, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review product descriptions, customization details, and preorder timelines carefully before purchasing.

If your order arrives damaged, defective, or incorrect, please use our contact form to contact us within 7 days of delivery with your order number and photos of the issue. We will review the matter and determine an appropriate resolution.

This policy does not limit any rights or remedies required by applicable law.